Start with the device, then the app
Use a TV build that supports directional remote navigation. Check the Android version and processor architecture before installing a package.
TiviMate is designed for Android TV devices. Phone and tablet interfaces are not its primary use.
Installation and compatibility checklist
- Record the TV or box model and Android version.
- Look for a publisher-matched TV app in the Play Store.
- If a publisher supplies an APK, allow installation only for the app used to open that file.
- Test focus navigation, the Back button and guide scrolling with your remote.
If the publisher offers an APK for your exact device, review the architecture and Android requirements. Use the device store first and keep installer permissions limited.
Use the right account format
TiviMate is cataloged with the following setup context: M3U, Xtream Codes. Confirm the actual format in the current app edition. Do not paste a full playlist URL into a password field or assume a portal address is an Xtream Codes server.
Record the device model, operating-system version, app version and account expiry privately. Name the local profile without exposing a username, token or password.
Test the first picture
- Use a stream you are authorized to access and start at a normal HD resolution.
- Check remote or touch navigation, subtitles and audio-track selection.
- Allow the initial guide import to finish before changing EPG offsets.
- Verify the clock and timezone when every scheduled program is shifted.
- Compare a local network baseline before attributing buffering to an account.
Find the cause of a failure
| Problem | First check on Android TV | Next step |
|---|---|---|
| Installation fails | Native format, OS version and free storage | Match a supported edition; do not force a package for another platform |
| Login rejected | Login method, server address and expiry | Ask the account operator to confirm status privately |
| Guide is wrong | Timezone and channel mapping | Test one known schedule before applying a global offset |
| Picture freezes | Reference stream, network and decoder | Change one variable and keep the result |
| No sound | Audio track and device output | Test stereo output before passthrough |
Keep account details private
When requesting support, share Android TV model, OS version, the exact app edition, an error message and the time of the failure. Redact account tokens and complete playlist addresses. Never publish a password-bearing screenshot.
Related pages
TiviMate download-source checks · Android TV device guide · Compatibility and checksum tools